Frequently Asked Questions


What are the delivery charges for orders from the Online Shop?

Domestic deliveries within Continental USA are free.

Which payment methods are accepted in the Online Shop?

Payments can be made through Stripe or Amazon Payments.  Stripe includes VISA, Mastercard and now Apple Pay.

How long will delivery take?

Domestic USA deliveries are shipped as Expedited and usually take 1 to 3 days.

How secure is shopping in the Online Shop? Is my data protected?

The Kikusumi Shop is hosted on a secure server with full SSL certificate and is protected by McAfee Security.  Look for the McAfee Security Shield in the lower right of your screen.  We take your data protection seriously and never share or sell it.

What exactly happens after ordering?

Once your order is placed and confirmed the shipment process begins.

Do I receive an invoice for my order?

Your invoice can be printed or downloaded at the end of the checkout phase.