Frequently Asked Questions


What are the delivery charges for orders from the Online Shop?

Delivery charges depend on where they are shipped to.   Click to see shipping details here .

Which payment methods are accepted in the Online Shop?

Payments can be made through Paypal or Square. Square includes VISA, Mastercard and now Apple Pay.

How long will delivery take?

Standard delivery usually takes 7 – 14 days depending on location.   Expedited and usually take 1 to 4 days.

How secure is shopping in the Online Shop? Is my data protected?

The Kikusumi Shop is hosted on a secure server with full SSL certificate and is protected by McAfee Security.  Look for the McAfee Security Shield in the lower right of your screen.  We use Paypal & Square for payments.  We take your data protection seriously and will never share or sell it.

What exactly happens after ordering?

Once your order is placed and confirmed the shipment process begins.  We will follow up with an email to confirm shipment or if we have any questions about the order.  Normally it takes 1 business day to process orders.

Do I receive an invoice for my order?

Your invoice can be printed or downloaded at the end of the checkout phase.